Privacy Policy
Effective date: September 21, 2026
This Privacy Policy explains how 12912503 CANADA LTD., operating as Phenix Med Spa ("we", "us", "our"), collects, uses and protects personal information you provide to us, including through our website, booking forms and SMS sign-up form.
1. Information we collect
- Contact information you provide, such as your name, email address and mobile phone number.
- Appointment information, such as the treatment you booked and your appointment date and time.
- Consent records, including the date, time and page on which you agreed to receive text messages.
2. How we use your information
- To schedule, confirm, remind you of and manage your appointments.
- To respond to your questions and provide customer support.
- With your consent, to send you promotional offers or gift codes.
- To comply with legal obligations and protect our rights.
3. SMS / text messaging
If you opt in to our text message program, we will use your mobile phone number to send you appointment confirmations and reminders, rescheduling notices and, where you have agreed, promotional offers. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP, call +1 647-490-5770 or email booking@phenixbeauty.ca.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How we share information
We do not sell or rent your personal information. We share it only with service providers who help us operate our business (for example, our appointment scheduling and messaging platform), and only as needed to provide those services. These providers are not permitted to use your information for their own marketing. We may also disclose information where required by law.
5. Data retention and security
We keep your information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical and physical safeguards to protect it.
6. Your choices and rights
You may request access to, correction of, or deletion of your personal information, or withdraw your consent to marketing communications, by contacting us using the details below. Withdrawing consent to text messages does not affect your ability to book or receive services.
7. Changes to this policy
We may update this Privacy Policy from time to time. The effective date above shows when it was last revised.
8. Contact us
Phenix Med Spa (12912503 CANADA LTD.)846 Browns Line, Etobicoke, ON M8W 3W2, Canada
Phone: +1 647-490-5770
Email: booking@phenixbeauty.ca